Privacy Policies for SMS Communications

Purple Sky Counseling (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you opt into our SMS communication services. By providing your consent to receive SMS messages, you agree to the terms of this Privacy Policy.

1. Information We Collect
When you sign up for SMS communications, we may collect:

  • Your mobile phone number.

  • The content of any SMS messages sent to or from us.

  • Preferences or consent provided during the sign-up process.

We do not collect or transmit sensitive personal health information (PHI) through SMS.

2. How We Use Your Information
We may use the information collected through SMS communications for the following purposes:

  • Appointment reminders or scheduling updates.

  • Practice announcements or changes in office hours.

  • Follow-ups related to therapy sessions or wellness check-ins.

  • Responding to questions or requests sent via SMS.

We will not use SMS to send therapy-related advice or to discuss your medical or mental health information. For such communications, we will use secure, HIPAA-compliant channels.

3. Sharing Your Information
Your personal information will not be sold, rented, or shared with third parties for marketing purposes. We may share information with:

  • Trusted service providers who assist in delivering SMS communications, subject to strict confidentiality agreements.

  • Legal authorities, if required by law or in response to valid legal processes.

4. Your Choices

  • Opt-Out: You may opt out of receiving SMS messages at any time by replying “STOP” to any SMS you receive from us. You may also contact us directly to withdraw consent for SMS communications.

  • Communication Preferences: You can contact us to update or modify your preferences.

5. Data Security
We employ appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. While we strive to secure your information, please note that SMS is not a secure form of communication.

6. Retention of Information
We retain your personal information only as long as necessary to provide SMS services or comply with legal and regulatory requirements. When no longer needed, your information will be securely deleted or anonymized.

7. Compliance with Laws and Regulations
We comply with all applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA), Telephone Consumer Protection Act (TCPA), and other relevant privacy laws governing SMS communications.

8. Children’s Privacy
Our services are intended for individuals aged 18 or older. We do not knowingly collect personal information from children under 18 without verifiable parental consent.

9. Updates to This Policy
We may revise this Privacy Policy from time to time. Changes will be communicated by posting the updated policy on our website with the effective date noted at the top.

10. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your SMS communication preferences, please contact us at:
Info@PurpleSkyCounseling.com